05 Sep 2019
11 Feb 2019
As per a market forecast report, “Worldwide CRM Applications Market to reach $29.7 billion by 2022, compared with $27.1 billion in 2017 at a compound annual growth rate of 1.9%. In 2017, the top 10 CRM software vendors accounted for nearly 60% of the global CRM applications market which grew 11.85% to approach nearly $27.2 billion in license, maintenance and subscription revenues. Last year, Salesforce led the pack with a 25% market share riding on a 23% jump in CRM revenues. Adobe was #2, followed by Oracle, SAP and Genesys.” (Source: Appsruntheworld)
Due to its seamless integration, a wide range of cloud-based SaaS offerings, automation feature (SFA) and continuous innovation, Salesforce is considered to be one of the preferred CRMs by enterprises across various industries. Hence, it is crucial for enterprises to ensure seamless implementation and integration of Salesforce into the dynamics of their enterprise ecosystem
Why testing is important to ensure successful Salesforce implementations?
Salesforce supports a wide range of Customer Relationship Management (CRM) activities. It is implemented and integrated with other applications in one or many ways, such as a web portal, web services, security, service cloud, outbound messaging, Apex programming, social media, data loader, and more. But, in many of these integrations, testing is often neglected because of budget and time constraints. This negligence results in a poor quality product, sub-optimal performance, customer dissatisfaction and an overall increase in quality costs. Hence, effective testing of Salesforce is important to make sure every business process works.
Automated testing for Salesforce
Since this cloud-based application, Salesforce, can be easily integrated with other enterprise applications, checking for functional testing and validating its customized Salesforce functionality plays a critical role. Introducing automation for functionality testing of enterprises’ complex yet unique business processes bring many benefits, and supports enterprises’ strategy.
Top benefits of test automation in Salesforce
1. Increased speed & efficiency
Manual testing of Salesforce functionality takes time and is expensive too, as a lot of human effort is required for regression testing. This not just slows down the delivery cycle, but affects the overall quality of testing. With automation testing you will be able to increase speed, efficiency and reduce testing costs.
2. Improved test coverage
Enterprises should be able to tackle changes that come with their cloud-based applications and releases. This requires sufficient test coverage, which includes the execution of hundreds of test cases, exercise user scenarios, validate edge cases and more. A data-driven test automation in Salesforce ensures seamless applications’ compatibility and consistent performance.
3. Error-free test cases
Executing repetitive tasks continuously via manual approach is prone to human errors. Automated testing alleviates repetitive testing while increasing performance of the applications that are integrated with Salesforce, improves accuracy of tests and ultimately enables testers to focus on risk analysis and exploratory testing.
4. Automatic report generation
Automatic report generation is created on the success and failures of each tests. This report aids in running tests automatically and save time.
Adoption of Salesforce within an enterprise must bring business value and greater ROI (Return On Investment). This can be effectively done by introducing test automation in Salesforce and allowing testers to focus on rewarding tasks than focusing on mundane & error-prone manual testing. TestingXperts’ test automation framework, Tx-Automate and its test accelerators, test cases, test scripts and data-driven testing strategies are leveraged by many enterprises for Salesforce adoption.
Connect with us today and leverage our Salesforce testing expertise for a successful adoption of Salesforce in your organization.