What Are Strategic QA Outsourcing in the Evolving Digital Business
With AI, cloud, test automation, customer engagement, and cybersecurity leading the digital revolution in 2025, digital businesses should have a well-thought-through testing strategy to ensure and deliver an enhanced user experience with their digital solutions. Digital will continue to drive the IT industry board room agenda for the year 2025.
Companies must holistically assess their weakness and strengthen their digital and governance capabilities via wiser business decisions, such as embracing AI/ML, outsourcing QA testing effort, and so on. Strategic execution becomes very critical in uncertain environments where attrition, inflation, skill shortage, higher wages, and shrinking demand are inevitable.
Digital businesses in the UK should ensure the following 4 points for their solutions:
What Are the Challenges Faced by Businesses When Outsourcing QA Testing
For digital businesses to get faster and cost-effective superior solutions, they should outsource quality assurance and testing services to a pure-play testing services provider.
|
Aspect
|
Challenge
|
Solution
|
|
Post-production Issues
|
Bugs resurface post-release due to inadequate test coverage, failure to test real-world use cases, or the lack of involvement of QA teams.
|
Ensure equal involvement of QA teams in the software development, conduct E2E user testing, and maintain a continuous feedback loop.
|
|
App Functionality Issues
|
Improper communication between developers and outsourced QA engineers may result in poor documentation, leading to missed or incorrectly tested features.
|
Maintain active team communication and provide clear functional requirements documents by following the traceability matrices.
|
|
Accessibility Issues
|
Lack of expertise in accessibility guidelines may lead to non-compliant issues in the application. This would result in hefty penalties depending on the region or industry type.
|
Select QA providers, such as Tx, who have proven accessibility testing experience and include compliance audits in their QA scope.
|
|
Security Issues
|
Data is the core in QA testing, and outsourcing without secure data handling may cause data leaks and breaches.
|
Work with vendors who implement strict data security protocols, conduct thorough audits, and comply with GDPR and ISO 27001 standards.
|
|
App Performance Issues
|
An external QA provider may miss real-world scenarios, resulting in missed performance bottlenecks under heavy load.
|
Carefully perform load, scalability, and stress testing, considering real-world scenarios and leveraging tools like LoadRunner or JMeter.
|
Why Should Digital Businesses Outsource QA Testing in the United Kingdom?
By outsourcing QA, the internal team of businesses in the UK can focus on their core competencies while a qualified team takes care of the quality assurance process. This allows businesses to save on costs, improve overall efficiency, and go to market faster. Following are the key reasons why outsourcing testing services proves to be a game-changer:
Enhances efficiency and productivity
If the software needs to be evaluated in an unbiased manner, businesses must make a tactical move by assigning the testing and development activities to different teams that are in line with the overall product and business goals. More objectivity is needed if a single team is involved in coding and testing activities. There will also be a concern about discovering issues and bugs in the software. Further, the errors may be overlooked when the same development team conducts development and testing team activities. Hence, outsourcing quality assurance activities ensures that experts with in-depth knowledge are involved to test the applications.
A systematic approach is followed
As the automation and technological spectrum is getting advanced, QA activities can also be automated for optimal results. QA automation service providers have an in-depth understanding of the tools and techniques required to enrich and optimize the testing process. Outsourcing software testing and QA activities ensure that the QA process can be effectively automated to provide the client with the best results, thereby justifying the worth of the QA service provider.
Ensures early identification and fixing of bugs
When an organization outsource software QA activities to an expert QA provider, then possible bugs or issues can be easily detected right in the early stages of the development process, saving cost and time. As the project progresses, the cost involved in finding defects will also increase. Hence, it is a wise business decision to bring in a specialized QA provider to detect risks at the initial stages.
Ensures intellectual property protection
One of the key benefits of outsourcing QA testing activities is that the coding details need not be shared with the outsourcing provider. The QA provider is concerned with working on test-related works, coming up with unique testing scripts, and thus ensuring that flawless software is delivered. Businesses who work with a professional outsourced testing and QA partner do not have to worry about breach of Intellectual Property rights.
Testing results are delivered faster
When QA testing is outsourced, the turnaround time for detecting defects diminishes significantly, thereby making the testing process even more effective and faster. QA services providers adopt different models, such as onsite-offshore, Follow the Sun, etc., that ensure optimal productivity.
Eight Business Benefits of Outsourcing QA Testing
Following are some of the benefits that businesses can have when they outsource software quality assurance services to the best outsourced quality engineering company:
Top 5 Software QA Tools for Testing Professionals
The right selection of tools and technologies is essential for ensuring the software’s performance and stability. This would make a big difference in staying competitive in today’s tech-driven business ecosystem. Here’s the top five software QA tools that every testing professional should know about:
Selenium is an open-source test automation framework that verifies websites on multiple operating systems and browsers. It allows for the simulation of user interactions when testing sites on browsers and monitors how it responds. Selenium supports parallel testing and can easily integrate with other tools and frameworks.
Appium is an open-source tool mainly used for mobile app testing. It can control and interact with iOS and Android apps via APIs and facilitate cross-platform testing by leveraging the WebDriver protocol. It also offers support for real devices as well as simulators and emulators.
Postman is an open-source API testing tool for building and running API responses and HTTP requests. Users can run tests in the Postman app or the Postman CLI (Command Line Interface). It can run multiple test scripts sequentially and auto-generate documentation from test collections.
JMeter is also an open-source performance and load testing tool for web applications. It supports cross-platform testing by running Java (JRE) on the host machine. QA engineers can work with local and server-based instances and run tests on multiple systems for greater loads. It also offers extensive documentation and support for multiple protocols like SOAP/REST, LDAP, HTTP/HTTPS, and more.
Testim is a commercial AI-powered test automation tool for handling complex test scenarios. It can design, manage, and run test scripts for web applications. Businesses use the Testim tool to validate user interactions with their applications, run regression tests, and check cross-browser compatibility.
Which are the Industries That Benefit Most from QA Outsourcing
Healthcare is one of the most critical industries in the world, and its technologies are constantly changing. As the demand for high-tech software applications grows to provide quality patient care, healthcare enterprises would need a reliable QA partner to ensure the quality of their products. Healthcare software testing partners help meet the growing demands for reliable solutions by employing dependable QA solutions.
Over the years, the Fintech industry has delivered modern, digital financial services via chatbots, mobile apps, and other digital solutions. This has made banking services more accessible to consumers globally. Financial institutions would require the expertise of an insurance software testing service provider to ensure the success of their development projects and hold onto their promise of delivering more impactful innovations.
AI technologies have significantly boosted the retail industry. They have completely transformed customers’ buying habits and trends. Also, contactless payment apps have made shopping experiences more seamless. Ultimately, to introduce special products and improve customer experiences, retail businesses have to outsource QA assistance to professional service providers.
- Government and Public Sector
Cybersecurity is one of the major concerns in the government sector, as it deals with a lot of sensitive data. Businesses require a robust cybersecurity strategy to improve the security of government apps and boost community growth and development. Hiring a reliable non-profit testing service provider like Tx can help improve the effectiveness of smart technologies like IoT, AI-powered apps, etc.
How to Choose the Right QA Partner?
Know about the expertise of the QA Company
A business looking for a testing services partner should research the clients and industries they have worked for. More exposure to diverse industry verticals means the QA company is better equipped to solve complex QA issues and thus can provide seamless software quality assurance outsourcing and testing solutions to the outsourcer. Before outsourcing software testing services, businesses must consider the following factors:
Understand the experience with tools and technologies
Businesses thinking of software QA outsourcing must know the types of tools and technologies the testing services company implements in a real-time environment. Ideally, these technologies and tools should be reliable and the best resources available in the marketplace.
Research the testing company’s background
Businesses must do the necessary research to be well acquainted with the company’s offering. Some of the areas where the businesses should explore are services offered, industries served, business models, clients served, thought leadership, global recognitions, etc.
Understand the cost-to-quality factor
Businesses should understand that higher software testing outsourcing costs may not assure the best-in-class customised services, and comparatively lower prices may not mean it’s the best service available. Businesses must focus on the quality of the deliverables more than the cost factor.
Conclusion
Outsourcing QA testing is beneficial to those organisations that need more expertise to carry out the QA testing process efficiently and effectively. QA testing provider has a strategic plan of action coupled with competent and skilled QA team members that can undertake both small and large-scale projects, regardless of complexity, and execute them as per the required specifications. Quality assurance outsourcing ensures that the company that has outsourced QA testing gets the best services that help them scale their business efficiently.
How can Outsourcing QA to Tx Help Businesses in the United Kingdom?
Are you looking for an outsourced testing centre in the UK? TestingXperts (Tx) is one of the five largest pure-play software testing and QA outsourcing companies globally. Fortune clients have chosen Tx as a trusted QA partner, and we ensure superior testing outcomes for our global clientele. We have rich expertise in enabling end-to-end testing services for global clients across various industry domains, such as healthcare, telecom, BFSI, retail, e-commerce, etc.
With our domain knowledge and over a decade of pure-play testing experience, the company has been serving global clientele in different time zones with high-quality next-gen QA outsourcing services to deliver superior solutions to clients.
Functional Testing
Tx has years of experience providing functional testing services for clients across domains. Our wide range of functional testing services includes automation, manual, regression, and mobile testing. We have in-house mobile test labs with numerous mobile devices.
Non-Functional Testing
Tx provides a wide range of non-functional testing services such as performance and load testing, security testing, usability testing, and accessibility testing. We also have an in-house performance testing accelerator, ‘Tx-PEARS,’ which helps with all non-functional testing requirements, including continuous monitoring of your infrastructure in production as well as in lower environments.
Our Differentiators:
• 1200+ QA professional experts across domains of healthcare, BFSI, eCommerce & Retail, Travel, etc.
• Technically qualified (100%) and certified (>70%) employees
• Great Place to Work-Certified organisation
• Faster and higher-quality releases ensure on-time delivery
• Reduction in the testing cycles, leveraging AI accelerators and RPA frameworks, ensures faster time-to-market
• Code Reusability & Automation
• Delivers superior solutions with improved customer experience (CX) enabled by next-gen testing services
• Tool partnerships with leading vendors like UiPath Test Suite, Tricentis Tosca, AccelQ, Sofy.ai, and more
• Delighted customers – 67 NPS Score with 95% Client retention
