How Can a QA Team Efficiently Support the UAT Process

Published: 18 Jun 2018

How Can a QA Team Efficiently Support the UAT Process

Last Updated: 13 Feb 2020

User acceptance testing (UAT) is the most crucial phase in the software development lifecycle. It ensures the new system or process meets the user requirements. It is crucial to get the application through the user acceptance tests as it is the last quality gate validates product quality, accuracy, and compliance before its deployment into production.


1. Objectives of User Acceptance Testing
2. Role of QA Teams in User Acceptance Testing
3. Tasks Performed By the QA Team for a Successful UAT Process
4. What are the tips QA teams should follow while practicing UAT?
5. Conclusion

A successful UAT is crucial for deploying systems with no errors and business risks. However, implementing UAT in an agile environment might lead to frequent and reduced cycles of testing. This mandates UAT testers to develop skills of optimized testing techniques, automation and work in collaboration with the development and QA teams.

Therefore, a user acceptance test is an important and final phase to test business processes executed in the application or software finally.

Objectives of User Acceptance Testing (UAT):

– Verify system set-up for transactions and user access
– Confirm use of system in executing business processes
– Validate performance on business-critical functions
– Verify integrity of converted and additional data
– Evaluate and sign off go-live readiness

Each user acceptance test differs depending on which business process is being tested. At-large, however, UAT testing will involve these activities:

User Acceptance testing role in QA process

Role of QA Teams in User Acceptance Testing (UAT)

User Acceptance Testing is generally a “black box” testing. In other terms, the emphasis is on the functionality and the usability of the application rather than the technical aspects. The User Acceptance Testing is the last Quality Assurance effort before the release of the application. It is carried out in an environment that closely resembles the real world or production environment.

In most organizations, user acceptance testing is carried out by business users. It represents a cross-section of users to test the new application using real-world scenarios. As this testing is a fundamental check of software quality, special care must be given to establishing a proper UAT testing environment and approach.

If we talk about the bigger picture of quality initiatives, UAT testing is an important element in any Quality Assurance program. To get the optimum results from the UAT testing process, it is advisable to designate the task to an experienced QA team.

Tasks Performed By the QA Team for a Successful UAT Process

1. Setting up tools – Test data and defect management tools
2. Setting up roles and responsibilities of business users in the tools
3. Developing test cases and the UAT Runbook
4. Setting up Test Data in the test environment
5. Training business users on how to execute Test Cases and log defects
6. Retesting and regression testing of defects found during UAT

What are the tips QA teams should follow while practicing UAT?

Understand user expectations:

 While performing UAT, it is essential to perform tests by considering multiple factors to meet and understand user expectations. Also, it is important to verify whether the product has met the requirements and expectations of the target audience.

Test on real-world connection factors:

During the practice of UAT, along with the practice of verifying user requirements, it is crucial to test user acceptance with the usage of real-world connections. Testing on real-world conditions will help to validate the product performance and enhances the test results by finding out the issues or errors. Hence, to meet the user standards, considering real-world scenarios is important.

Prepare to test in advance:

Usually, in the development cycle, UAT is considered to be conducted before the product is being launched. Planning the user-experience test at the end of the development cycle can create hurdles and may cost expensive to solve the errors. To avoid such scenarios, it is important to plan UAT in advance. This will help to make the process flow faster and helps to recreate a test plan another test plan if the earlier plan fails.

Setup testing throughout the project:

 While practicing UAT for a product, it is very important to carry out UAT throughout the cycle. When UAT is performed at the final stage, it will be difficult to find and fix the errors in a limited period. This will create a bad impact and adversely damage the overall user acceptance. Therefore, to avoid such situations, it is crucial for enterprises to adopt the practice of UAT throughout the process. This will simplify the way to maintain quality apps from the initial stage itself.

Review the test plans regularly:

When practicing testing, along with UAT errors, it is even important to validate the user acceptance checklist by the UAT testing team or from a knowledgeable QA team member. In order to achieve the best results from the testing plans, it is crucial to validate and review the test plans regularly. In addition to this, it is even essential to re-verify feedback and UX tools that are being used to perform the tests.

Maintain a structured UAT management system:

To achieve the best for UAT, enterprises should choose the right tools for achieving the perfect outcomes. Hence, while selecting a tool, enterprises have to look at various factors. The tool should be capable of team collaboration and have features such as tracking the bugs, efficient dashboards, filtering options, security, etc.


An application is considered to be infallible once it passes the quality assurance test. However, User Acceptance Testing has an equal and major role to play. Quality assurance testing tests a software solution in a defined environment; which might catch any technical faults. User acceptance testing provides the beneficial role of certifying that the product actually works appropriately on the field. Hence, it often has a different focus from quality assurance, as the emphasis is more towards validating business requirements than technical implementation.

Generally, user acceptance testing is performed by business users who lack basic testing knowledge. Businesses that have suffered huge losses due to post-release issues, know the significance of successful User Acceptance Testing. The cost of fixing defects after its release is way greater than fixing it before. Hence, outsourcing this process to an experienced software testing provider can help organizations to release a foolproof application to the market.

TestingXperts, with its comprehensive QA and software testing experience, has domain SMEs capable of providing user acceptance testing solutions to the clients. Also, we have a specific training program for the business users for helping them in setting up the process efficiently. Connect with us to know more on how we can collaborate with your teams to help them build an efficient UAT testing process.

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