Leading Airline in Asia Selects TestingXperts to Power Digital Accessibility Transformation
Mechanicsburg, PA, USA, 28 August 2025
TestingXperts (Tx) has been selected by a leading airline in Asia to reimagine its digital ecosystem and deliver more inclusive, seamless experiences for millions of passengers. This engagement highlights how Tx helps global enterprises enhance customer experience by blending accessibility, intelligent automation, and quality-first engineering practices.
The airline identified challenges with inconsistent digital experiences across its websites, mobile apps, and passenger documents. These gaps created friction for customers, increased support dependency, and raised compliance risks.
Tx was chosen for its proven ability to combine accessibility expertise with customer experience thinking. Unlike transactional vendors focusing narrowly on compliance, Tx takes a consultative approach, helping enterprises see inclusive design to strengthen brand trust, improve digital adoption, and unlock operational efficiency.
As part of this program, Tx will validate and optimize key passenger-facing workflows such as flight booking, check-in, in-flight services, and customer support interactions. Using AI-powered testing tools, real-user simulations, and manual audits, Tx will ensure every customer touchpoint across web, mobile, and digital documents is intuitive, consistent, and inclusive. Issues identified will be mapped to WCAG 2.2 guidelines, with clear remediation priorities that help the airline accelerate improvements and make data-driven CX decisions.
“At TestingXperts, inclusivity is essential to customer trust and brand equity. This partnership reinforces our mission to help global enterprises create digital experiences that are not only compliant but truly intuitive and welcoming for every user,” said Manish Gupta, CEO, TestingXperts.
By removing barriers and simplifying digital journeys, the airline will empower passengers to self-serve essential services, enjoy greater confidence in their interactions, and experience smoother journeys across all channels. For the airline, this translates into higher customer satisfaction, lower operational costs, and reduced compliance risks across international markets.
This engagement reflects how TestingXperts partners with global enterprises to enhance customer experience by combining industry-specific assurance strategies with intelligent testing accelerators and frameworks that deliver measurable results. For organizations seeking to align inclusivity with customer experience outcomes, Tx provides a proven, scalable path.
About TestingXperts (Tx)
Tx is a global Digital Assurance and Quality Engineering leader, firmly positioned among the three largest providers worldwide. With headquarters in Pennsylvania, USA, and London, UK, Tx operates a dynamic network of offices and delivery centers across the United States, Canada, the United Kingdom, the Netherlands, South Africa, the UAE, India, and Singapore.
Tx offers a comprehensive spectrum of quality engineering and testing services encompassing QA/Test Advisory, functional and non-functional testing, Automation, Digital, DevOps, Agile, Mobility, AI/ML, RPA, Blockchain, IoT, and Big Data—addressing the demands of next-generation technologies with a holistic assurance approach.
Media Contact:
Ajay Davessar
